Refund & Service Policy

1. Our commitment

We stand behind the quality of our work. Every service is conducted according to the agreed scope and with the correct technique for the materials involved. If you believe the work we delivered does not match what was agreed, we want to know about it and resolve it.

2. Raising a concern

If you are not satisfied with a service, please contact us within 48 hours of collecting your vehicle. Contact us at support@primedetailinggroup.com or +39 315 152 2473, describing the specific concern and attaching photographs where relevant.

We will respond within 2 business days to arrange an assessment.

3. Rectification

Where a concern is assessed and we determine that the work did not meet the agreed standard, we will offer rectification at no additional charge. The type of rectification will depend on the nature of the concern and what can reasonably be addressed.

4. Limitations

We are not able to address concerns related to:

• Pre-existing damage noted at the pre-service inspection
• Damage that is structural in nature and not attributable to our work
• Results that are consistent with what was communicated as achievable during the inspection and agreed scope
• Changes to the vehicle's condition caused by use after collection (e.g. new swirl marks from washing, new stone chips)

5. Refunds

Where a concern is valid but rectification is not possible or would not produce a satisfactory result, we will discuss a partial or full refund on a case-by-case basis. Refunds are processed by the original payment method within a reasonable period.

6. Consumer rights

Nothing in this policy limits your statutory rights as a consumer under applicable Italian law and EU consumer protection regulations.

7. Contact

To raise a concern or ask about this policy:
support@primedetailinggroup.com · +39 315 152 2473

Legal notice: This Refund & Service Policy is a template requiring review by a qualified legal professional before go-live.